July 7, 2020

Social Support for Senior Australians

The mental health and wellbeing of senior Australians is a priority during this time. There are a range of supports available and providers are reminded to encourage care recipients to access these if they are feeling isolated, worried or need someone to talk to.

  • Community Visitors Scheme
    A Community Visitors Scheme that supports senior people who may be feeling more isolated during the COVID-19 pandemic through phone and virtual friendships.
  • The Older Persons COVID-19 Support Line – 1800 171 866
    A dedicated free call support line that provides information and support to senior Australians, their families and carers.The support line operates Monday to Friday (excluding public holidays) from 8:30am to 6pm.
  • Friend Line telephone support service – 1800 4  CHATS (1800 424 287)
    Friend Line offers a free and anonymous telephone service that provides senior Australians with the opportunity to chat with a volunteer. The services is available seven days a week between 10am and 8pm.
  • Coronavirus Mental Wellbeing Support Service – 1800 512 348
    A free 24/7 support service specifically designed to help people through the COVID-19 pandemic offered by Beyond Blue.

Wellbeing checks are available over the phone to senior Australians who have elected they may need some extra support during the COVID-19 pandemic. The wellbeing check service is available to all home care and CHSP recipients, not just those who have paused their services.


Reference: Department of Health