March 3, 2020

New services for Carers

In recognition of the need to support and sustain the vital work of unpaid carers, the Australian Government is investing in the rollout of a range of new early intervention services for Australia’s carers as part of the Integrated Carer Support Service.

Carers can now access new online services and supports through the Carer Gateway at

Carers can also access service and supports from the Carer Gateway Contact Centre on 1800 422 737 Monday to Friday, 8am to 6pm local time.

These services include free telephone counselling, online self-guided Carer Coaching modules, an online peer support Community Forum, Carer Skills Courses, and information for carers about topics such as planning for an emergency, carer payments, and legal matters.

In April 2020, carers will be able to access supports such as in-person counselling and peer support and emergency respite, from new Carer Gateway service providers.

You do not have to do anything to ensure you continue to receive existing supports from Suncare Community Services up until April 2020.

From April 2020 and to receive carer supports from your new Carer Gateway service provider, you can call 1800 422 737 or you can request a call to you, at a time convenient for you, via the online form on

Please note that these changes do not affect any other state or territory carer services carers may be receiving, young carer bursaries or other services delivered through My Aged Care or the National Disability Insurance Scheme (NDIS).

If you have any questions or would like to talk about these changes, please contact Suncare Community Services on 1800 052 222 and speak to a Customer Liaison Officer.